Guide to Modifying or Cancelling Orders

Guide to Modifying or Cancelling Orders

Understanding how to modify or cancel your order can save you time and ensure you receive exactly what you need. Follow these steps to manage your order effectively:

Order Cancellation:

If you need to cancel an order, please follow these steps:

1. Log into Your Account: Access the account you used to purchase the items.
2. Locate Your Order: Navigate to the 'Orders' section to find the order in question.
3. Check Cancellation Eligibility: Confirm if the order is still eligible for cancellation. Orders in the shipping process cannot be canceled.
4. Proceed with Cancellation: If eligible, click on 'Cancel Order' and follow the instructions to confirm the cancellation.
5. Receive Confirmation: A confirmation email will be sent once the cancellation is processed.

Modifying Your Order:

To modify an existing order, such as updating the shipping address or adding items, follow these steps:

1. Access Your Account: Log into your account and go to the 'Orders' section.
2. Review Modification Options: Select the order and view available modifications. Note that changes may not be possible for orders in processing.
3. Make Your Changes: Apply the desired modifications and confirm your updates.
4. Confirmation: You will receive a confirmation email with the updated order details.

Need Help?

If you encounter any issues or require further assistance, please contact our customer service team. We are dedicated to ensuring a smooth shopping experience at TwoJeys.